How to Use Quick Replies on Telegram Business: Full Guide and Tutorial

In today's fast-paced digital world, efficiency isn't just a bonus — it's essential, especially when it comes to managing customer conversations.

Every second counts, and businesses that can respond quickly and professionally have a huge advantage in building trust, closing sales, and keeping customers happy.

That’s why if you’re using Telegram Business, you’ll love one of its most powerful new tools: Quick Replies.

With Quick Replies, you can create preset, reusable responses that you can instantly send during any chat.

Instead of typing out the same message again and again, you can insert a full, professional reply with just a few taps.

Whether it’s answering FAQs, welcoming new clients, sharing your product catalog, providing your business hours, or handling common customer inquiries, Quick Replies help you do it faster, easier, and more consistently — without ever typing a word.

By simply typing a “/” in your chat box, you’ll pull up a scrollable panel of all your saved replies — ready to send or customize in one tap.

It's like having a smart assistant at your fingertips, helping you stay efficient, professional, and one step ahead in every conversation.

What Are Quick Replies on Telegram Business?

Quick Replies are a feature inside Telegram Business that allow you to create preset messages you can send instantly during a conversation. Instead of typing out the same responses over and over, you can save common messages ahead of time — and then insert them with a single tap.

When you're chatting with a customer, simply type “/” into the message bar. A scrollable panel will pop up showing a list of your saved Quick Replies.

You can browse, select, and send a Quick Reply in seconds — or even edit it slightly before sending if you want to customize it for the conversation.

Each Quick Reply is made of two parts:

• Shortcut: A short command (like /hours or /price) you type to bring up the saved message.
• Message: The actual text that will appear when you select the shortcut.

For example:

• Shortcut: /thanks
• Message: “Thank you for reaching out to us! We’ll get back to you shortly.”

Quick Replies are private to your account, meaning only you (or your business team) can view and manage them.

They are especially helpful for:

• Answering frequently asked questions
• Sending welcome messages to new customers
• Sharing product descriptions, links, or order instructions
• Handling support requests efficiently

Important:

Quick Replies are different from automated replies (like a chatbot). You still control when and how the Quick Reply is sent — giving you flexibility without making conversations feel “too automated.” It’s the perfect blend of speed and human touch.

• In short, Quick Replies on Telegram Business help you communicate faster, stay consistent, and save time — without sacrificing the personal connection that customers value.

Why Quick Replies Matter for Your Business

In today’s fast-moving world, customers expect fast, friendly, and accurate responses.

If you delay even by a few minutes, you might lose a potential sale or damage trust. That’s where Quick Replies become your secret weapon.

Here’s why they’re essential for every modern business:

🚀 Speed: Respond in Seconds, Not Minutes

In customer communication, speed is everything.

Quick Replies allow you to instantly send a polished response without typing or copy-pasting.

Whether you’re handling 10 conversations a day or 100, Quick Replies help you move faster without sacrificing quality.

Imagine answering a question about your shipping policy or appointment availability in under 2 seconds — that’s the power of Quick Replies.

Fun Fact: Studies show that businesses responding within 5 minutes are 7 times more likely to convert a lead compared to slower responders.

🎯 Consistency: Deliver Clear, Professional Messages Every Time

When you or your team manually type responses, mistakes happen — wrong information, typos, or missed details.

Quick Replies ensure that every response is professional, accurate, and brand-consistent.

This is crucial if you:

• Have a team handling customer chats
• Want to avoid misunderstandings
• Need to maintain a professional brand voice across all interactions

Customers will notice (and appreciate) the reliability of your responses.

🤝 Customer Experience: Make Every Interaction Personal and Efficient

Quick Replies make it easier to keep conversations flowing smoothly.

Even though you're sending a preset message, you can still quickly personalize it — adding the customer's name or a special note if needed.

This combination of efficiency + personal touch creates a great customer experience.

Customers feel that they’re being attended to quickly and personally — not like they’re talking to a robot.

Remember: Speed + Personalization = Trust.

📈 Productivity: Handle More Conversations Without Feeling Overwhelmed

If you’re running a busy business, you know how overwhelming it can get managing multiple chats at once.

Quick Replies act like an extra set of hands, allowing you to handle more conversations with less stress.

You can:

• Answer common questions instantly
• Free up time to focus on complex or high-priority conversations
• Keep your energy high even during peak hours

This leads to better customer service without burning out your team.

🧠 Strategic Advantage: Focus on Growth, Not Just Replies

By saving time on repetitive messages, you create space for bigger priorities:

• Building stronger customer relationships
• Working on new products or services
• Planning marketing campaigns
• Expanding your business

Quick Replies are not just about convenience — they’re about unlocking time and mental energy to grow your business strategically.

Real-World Example: How Quick Replies Save the Day

Let’s say you run a local bakery.

Every day, customers message you asking:

• "What are today’s specials?"
• "Are you open on Sunday?"
• "Do you deliver?"

Without Quick Replies, you’d have to manually type answers to these same questions again and again.

With Quick Replies, you simply type “/specials”, “/hours”, or “/delivery” — and your beautifully written, accurate response appears instantly.

How to Set Up Quick Replies on Telegram Business (Step-by-Step Tutorial)

Setting up Quick Replies is super simple. Follow these easy steps:

1. Open Telegram Business

Launch the Telegram Business app on your smartphone or desktop.

2. Go to Settings

• Tap the three-line menu (☰) at the top-left.
• Select Settings.

3. Tap “Quick Replies”

Under the Business Settings section, find and tap Quick Replies.

4. Create a New Quick Reply

• Tap Add Quick Reply (➕).
• Choose a shortcut (e.g., /thanks or /pricing).
• Enter the message you want to send.

✨ Example:

Shortcut: /hours

Message: "Our working hours are Monday to Friday, 9 AM – 6 PM. Feel free to visit or book an appointment!"

5. Save Your Quick Reply

Once you’re happy with the shortcut and message, tap Save.

Done! You’ve created your first Quick Reply.

How to Use Quick Replies in Chats

Now that you have Quick Replies ready, here’s how to use them during a conversation:

1. Open any chat.
2. Type “/” in the message bar.
3. Scroll through your saved Quick Replies.
4. Tap on the one you want to send — it’ll instantly appear in the message box.
5. You can either send it as is or edit it before hitting send.

It’s that easy!

Pro Tips for Using Quick Replies Like a Pro

✅ Keep shortcuts short and memorable

Use shortcuts like /thanks, /pricing, or /hours that are easy to remember.

✅ Personalize when needed

Before sending a Quick Reply, you can add the customer’s name or a personal note to make it feel less robotic.

✅ Update your Quick Replies regularly

Refresh them whenever you update your services, pricing, or hours.

✅ Group Quick Replies smartly

Create categories like /info, /orders, /appointments to keep things organized.

✅ Don’t overuse

Balance efficiency with a personal touch. Customers appreciate authentic interaction.

Conclusion

With Quick Replies on Telegram Business, you can deliver faster, more professional customer service with just a few taps.

It’s the perfect tool for growing businesses that want to save time while staying connected with their audience.

Start using Quick Replies today and watch your efficiency — and customer satisfaction — skyrocket.